Showing items 1 - 3 of 3

Frontline employees' views on organizational factors that affect the delivery of service quality in call centers

- Dean, Alison M., Rainnie, Al

Introduction: call centres, the networked economy and the value chain

- Rainnie, Al, Barrett, Rowena, Burgess, John, Connell, Julia

Symbolic analysts in the new economy: call centres in less favoured regions

- Dean, Alison, Rainnie, Al

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